For the hardware products, if for any reason you are not satisfied with your purchase, you may return it within 15 days of receiving the merchandise for a refund or within 30 days for an exchange. Software products and special order items are not returnable. Please email support@amecisco.com for an RMA# before sending the product back.

Returning for refund:

• If the product is defective, the full amount including shipping charge will be refunded.
• Original shipping charge will be refunded if it's our mistake.
• Customer is responsible for the cost of returning the package to us. Cost is reimbursed if it's our mistake.
• All credits will be placed on the credit card used during the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.

Returning for exchange:

• Exchanged items cannot be returned for a refund.
• Customer is responsible for all shipping charges unless we shipped the wrong or defective product, in which case we will cover the charges.
• Customer will be credited the original order amount less the shipping (unless it's our mistake), and then charged with a new order amount. All credits will be placed on the credit card used during the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.